How do you store my contact information that I enter during the purchasing process?

Your contact information is securely stored in our encrypted database, accessible only to authorized personnel, and used solely to process your order and provide service.

What are your substitution policies?

Our substitution policy ensures that if an item is unavailable, we will replace it with a similar item of equal, always prioritizing your preferences.

Are there any cancellation charges?

If you cancel your order before your product has been dispatched, we will initiate refund after deducting a nominal charge of the order value. Know more

How do I Cancel an Order?

Please call us or send us an email at to cancel your order.

What are the delivery and COD charges?

We do not charge extra for delivery, and Cash on Delivery (COD) is not available.

How many days it will take to refund?

It can take upto 5-7 working days to reflect in your account (original source).

What in case I receive a defective/ damaged/ wrong item?

If you have received an item that is damaged/defective or wrong, just email us at the earliest at with proof of unboxing video. You
must return the item in its original packaging. We will not entertain any complaint of any order after 3-5 days from the date of delivery of the order.

How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email and message confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

Is there any minimum order value that I need to order?

No. You can order as much or as little you want from our website. At we believe that all orders, irrespective of their values are equally important.

I'm looking for a product that is not listed on your website. Can you help?

If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at, please e-mail us at We will try to put the product for sale online and send you an email notification as soon as possible.

Where do you deliver?

For courier products, we deliver across India across all locations served by reputed courier companies. Currently, we do not deliver outside India.

How safe is my personal information with

At, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns. Write to us at in case you want to raise a dispute. Vishalperipherals Pvt. Ltd. looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Vishalperipherals Pvt. Ltd. for settling the dispute.

Return request is made outside the specified time frame
Product is damaged because of use or Product is not in the same condition as you received it
Any consumable item that has been used or installed
Products with tampered or missing serial numbers
Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

Do you collect and store my credit card information?

No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway.

Can I send the Order to a different Address other than the registration Address?

Yes, you can send the Order to an Address different than the Registration Address. You will be given an option to send the Order to a New Address, on the Shipping Address Page after adding the Product to the Cart.

How safe is it to shop online with a credit card?

At, it is safe to use your credit card to make payment for your order. uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. All your personal information like username, passwords, transaction history is encrypted so that they cannot be read as it travels over the Internet. Further, at, we do not collect any credit card information. All credit card details are processed directly at the bank payment gateway and as such you can be rest assured.

How much time will it normally take for the consignment to reach?

The estimated shipping time 5-7 working days. The shipping time mentioned refers to delivery in those areas covered by reputed couriers through which we send our consignment. In case a reputed courier does not cover a particular remote location then we will send the consignment by speed/registered Courier Services, which may take 8-10 Days depending upon the location. With every order, we will send you an email containing the details of the order placed by you.

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