Replacement & Cancellation Policy

At Vishal Peripherals, we’re committed to ensuring a smooth and trustworthy shopping experience. Please review the following guidelines for replacements and cancellations:

🔁 Product Replacement

• Items must be returned in their original packaging, complete with all accessories, documentation, and protective material.
• If the original packaging is damaged beyond reuse, the product should be securely repacked in suitable packaging to prevent damage during transit.
• Replacement must be initiated within the timeframe specified in our replacement policy.

🚚 Damaged or Faulty Items

• If an item arrives damaged in transit, it must be reported to us within 2-3 working days of delivery with proper unboxing videos & photos.
• If the package appears damaged upon receipt, please record the damage on the delivery note signed with the courier.
• Upon receipt of the returned item, our team will inspect it and process a replacement if the claim is found to be valid.

🔧 DOA (Dead on Arrival)

For faulty electronic items, customers are required to contact us within 2-3 days. After 3 days, please contact the nearest authorized Brand Service Centre for repair or replacement under the brand's warranty terms.

📸 Proof Required for Replacement

To process any replacement or claim, customers must share the following within 48 hours of delivery:

• A video of the unboxing process (from the moment the package is opened).
• Photographs showing all sides of the box, inner packaging, the item itself (if damaged or incorrect), and the shipping label.

🔄 Replacement Requests Accepted If:

• Product delivered is damaged or defective.
• Incorrect product delivered or significant mismatch from the description on our website.
• Product is used or essential items/accessories are missing from the package.

❌ Replacement Not Applicable If:

• Product is no longer needed or was purchased by mistake.
• Product was custom-made (On-Demand) or arranged Back-to-Back.
• Return request is raised after the allowed return window.
• Complaints found to be false, frivolous, or baseless.
• Product seal is broken and no technical issue is found.
• Product is damaged by the customer due to improper handling.
• Product is part of a combo/set and cannot be returned individually.
• Product has been used and shows signs of wear.