1. Return & Replacement Policy
- You have 48hrs from the date of delivery to report any issue.
- To raise a request, contact us via email with your order number, along with a clear unboxing video and photos of the issue. The unboxing video must be uncut, recorded from the moment the outer packaging is opened, and should include a clear 360-degree view of the sealed package from all sides before opening. It should also clearly show the product seal (if applicable) before it is broken. This is required to verify any claims related to missing, damaged, or incorrect items.
- Once your claim is verified, we will arrange a reverse pickup from your address
- Products must be returned in their original packaging with all accessories, manuals, and invoice included. The company seal must not be broken.
- Please retain the original packaging materials until you are eligible for return or replacement, to ensure safe shipping.
- If a product is claimed to be faulty but is found to be fully functional upon our inspection, no refund will be given and the customer will have to bear two-way shipping charges to get back the product.
- Gaming chair orders are non-refundable, with only part replacement available for defective or damaged products.
- Pack the product securely in its original condition, and do not apply tape or glue directly to the product or original packaging, as this may lead to return rejection or make the order ineligible for a refund.
Note: Returns are not accepted for: change of mind, wrong selection by the customer, products with broken seals and no technical fault, or products damaged due to mishandling by the customer.
2. Refund Processing
- Refunds are processed within 10-12 business days of us receiving and verifying the returned product.
- Refunds are credited back to the original payment method. Bank transfer orders are refunded directly to your bank account.
- Your bank may take an additional 5–7 working days to reflect the amount in your account. This is outside our control once we have processed the refund.
- Orders paid via Snapmint & EMI will not be Replaced or Refunded
- If an item is unavailable for replacement at the time of your claim, a full refund will be issued.
3. Warranty & Manufacturer Claims
- Please contact the manufacturer or its authorized service center directly for warranty support. We will share the relevant contact details upon request.
- We will assist you in coordinating with the brand wherever possible to help ensure your warranty claim is resolved smoothly.
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